Returns & Warranty
Your satisfaction is our guarantee
Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your timepiece, we offer a 30-day return policy from the date of delivery.
Contact Us
Email us at returns@2cwoodenwrist.shop within 30 days of receiving your order. Include your order number and reason for return.
Package Your Item
Return the item in its original condition with all tags, packaging, and documentation. Include the original receipt.
Ship to Us
We'll provide a return shipping label. Drop off the package at any designated courier location.
Receive Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Warranty Coverage
All 2cWoodenWatches timepieces come with a comprehensive 2-year international warranty against manufacturing defects.
Movement & Mechanism
Covered for manufacturing defects in the watch movement and internal mechanisms
Timekeeping Accuracy
Guaranteed accuracy within specified tolerances for the movement type
Materials & Craftsmanship
Coverage for defects in materials and workmanship under normal use
Exchange Policy
Prefer a different style or size? We offer easy exchanges within 30 days of purchase.
- Exchanges are subject to product availability
- Item must be unworn, in original condition with all tags
- Price differences will be refunded or charged accordingly
- Exchange shipping is free for the first exchange
How to request an exchange: Follow the same process as returns, but specify you'd like an exchange and include your preferred alternative.
Repair Services
For warranty claims or repairs outside the warranty period, we offer professional repair services.
Repair Process:
- Contact our support team for a repair assessment
- We'll provide a repair estimate (if out of warranty)
- Ship your watch to our service center
- Our certified watchmakers perform the repair
- Quality check and return shipping to you
Typical Repair Services:
- Battery replacement
- Movement servicing
- Crystal replacement
- Band adjustments and replacements
- Water resistance testing
Need Help?
Our customer service team is here to assist you with any returns, warranty claims, or repair questions.
📞 Phone: 08050386183
📧 Email: support@2cwoodenwrist.shop
🕒 Hours: Monday - Friday, 9AM - 6PM
For faster service, please have your order number ready when contacting us.